Terms of service

Welcome to our terms and conditions of sale and delivery.

These terms and conditions apply to customers located in the UK (“Customers”) who access the EleganceWorld Ltd website (“Website”). Please read these terms and conditions carefully before accessing and/or ordering any goods from the Website. Your use of EleganceWorld LTD website (www.eleganceworld.co.uk) and purchase of product(s) (or services) (“Products”) on it means that you agree to these terms and conditions (“Terms”).You should print a copy of these terms and conditions for future reference. If you have any questions about the Website, please contact us via our email.

Eligibility and Availability

To be eligible to purchase items from this site, you must:

(a) be 18 years of age or over

(b) have a credit or debit card acceptable to us in your name

(c) stipulate a delivery address within the UK

(d) and give your real name, address, phone number, email address and any other details requested

 We cannot sell knives or any other sharp items which includes such items as scissors and DIY kits that include bladed tools to you if you are under the age of 18 years. We reserve the right to decline a new customer registration or suspend your account at any time. We also reserve the right not to accept your order for any reason. 

Our goods

A description of the main characteristics of goods can be found on the product pages of the Website. Prices for goods on the Website appear on the product pages and include all applicable taxes. Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion.

The Website contains a large number of goods, and it is possible that, despite our best efforts, some of the goods listed on the Website may be incorrectly priced. If we discover an error in the price of the goods you have ordered, we will inform you as soon as possible. We will give you the option of reconfirming your order at the correct price or cancelling it.
EleganceWorld Ltd is under no obligation to sell incorrectly priced goods to you at the incorrect price. Some offers carry a maximum quantity per customer. If this is applicable, this is detailed on the individual offer. 

Method of payment

You may pay by Mastercard, VISA, VISA Debit, VISA Electron, Maestro, American Express (AMEX), Apple Pay, PayPal. Please ensure if you are using a credit card that you provide the card holder’s name as it is shown on the card, and the billing address corresponds as it appears on the card statement. Payment will be taken in GB pounds (£), and if applicable, your card will be charged according to the exchange rate at that time.

Fraud Prevention

To help us prevent fraud, orders of £200 GB pounds or more may require a landline telephone number. Card fraud is illegal, and perpetrators will be prosecuted.

UK Delivery

Delivery costs are additional to the displayed price and vary depending on the delivery service you select, and the quantity/weight of goods ordered. UK delivery charges will be confirmed to you, before your order is accepted. If your order is particularly heavy, it may be subject to extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins. You have the option to cancel the order if you do not wish to pay any additional delivery costs. Please note we are unable to deliver to PO Boxes.

UK Delivery options

EleganceWorld Ltd offers the following options for orders – Standard Delivery (usually £5.99) and Next Day Delivery (start from £6.50 depending on size and weight). Please see below for further information about UK delivery options. Delivery times depend on the delivery service selected and the types of goods ordered. EleganceWorld Ltd always aims to dispatch all goods in stock as quickly as possible. The maximum UK delivery lead time for goods is 30 days unless specifically agreed by EleganceWorld Ltd with you.

EleganceWorld Ltd will use third party couriers. Couriers will require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the courier’s first visit, they may leave it at a neighbouring address, or in a safe place (i.e. hidden from sight and protected from the rain). A calling card will be posted through your door to let you know this has been done. If there is no safe place a calling card will be left with the courier’s contact number to arrange re-delivery. 
The couriers will attempt re-delivery up to a maximum of three (3) times and if delivery is not successful after the third attempt, they will return the goods to EleganceWorld Ltd and EleganceWorld Ltd will issue a refund on their behalf. EleganceWorld Ltd reserves the right to re-charge the delivery cost for re-delivery.

Standard Delivery

If you select EleganceWorld Ltd standard delivery option, EleganceWorld Ltd aims to have all accepted orders placed before 5:00pm dispatched in four (4) to five (5) working days, excluding Weekends and Public/Bank Holidays. 

Split delivery

EleganceWorld Ltd may split delivery of your order into several parcels based on stock availability. You will not be charged extra for this method of shipping. Any additional consignments for delivery in the UK will be sent using the “UK Delivery option: Express Delivery”.

Free delivery offers

Free delivery offers, when available, only apply to orders for delivery to the UK Mainland (which excludes the Shetland Isles, Outer Hebrides, Guernsey, Jersey, Isle of Wight, Isle of Man, Isle of Scilly and Northern Ireland). Free delivery offers are sent using Standard Delivery service, please see “UK Delivery option: Standard Delivery”. Free delivery offers cannot be used in conjunction with any other offer, promotion or discount code.

Returns and exchanges

Please cancel your online order within the cooling off period. You have 14 days to change your mind from the day after you receive your order.

Can I cancel any item that I order?

You can cancel any item ordered online in accordance with the terms in this section apart from:

• personalised or bespoke items.
• any items which deteriorate or expire rapidly.
• any items that are sealed for health protection or hygiene reasons if you have unsealed them including but not limited to) duvets, mattress protectors, fragrances and perfumery, personal and pillows and.
• any items that have been inseparably mixed after delivery.

You cannot cancel your contract in respect to made-to-measure/order goods (e.g. bespoke bedding) or perishable goods unless they are faulty, damaged upon delivery or incorrect.
Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.

When do I have to cancel my order by?

Your cancellation period ends 14 days after the day on which the items are delivered to you (or someone you nominate to receive the items for you). If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 14 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order).

How do I notify you that I want to cancel my order?

You can cancel by sending an email to, eleganceworld2022@gmail.co.uk . You need to give EleganceWorld Ltd a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number and email address. You can use the (Return Advise Slip), but you do not have to. To use the form, simply print it off, fill it in and, either scan and email it to EleganceWorld Ltd at the above email address or post it to EleganceWorld Ltd at the address below.

 How do I send my items back?

You must return your items by post to the below address no later than 14 days after the day on which you informed EleganceWorld Ltd that you would like to cancel your order:

88 Chinnor Crescent, Greenford, UB6 9NX  (Return Delivery Address)

Any returns are at your own risk. For your protection, EleganceWorld Ltd recommends that you return your items via registered post. You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective. Where an item cannot, by its nature, be returned by post (for example a xx-piece diner set) we charge a collection fee. The items need to be unused, in resalable condition and in the original packaging where it forms part of the goods, for example, boxed goods, and gift items). Return postage is at your own cost and risk.

How much money will be refunded to me?
EleganceWorld Ltd Limited will refund you in full for any items you return but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items. If you are returning all items in your order, EleganceWorld Ltd will also refund the cost of the initial delivery to you, but only up to the cost of the standard delivery charge. EleganceWorld Ltd Limited will not refund any Next Day, Express, Saturday or other premium component of any delivery charge. If you are not returning all the items in your order, the initial delivery cost will not be returned to you.
EleganceWorld Ltd will refund you using the same payment method originally used by you to make the payment. You will be refunded no later than 14 days after the day EleganceWorld Ltd receives the items you are returning back from you. 

Items that are incorrect or require exchange

Please clearly state in the email,) the reason for return and whether you require a refund or exchange. EleganceWorld Ltd is only able to exchange items for the same product. EleganceWorld Ltd advises that you send items back via registered post. The return address is:

Customer Returns Address (88 Chinnor Crescent, Greenford, UB6 9NX)

Personalised items are non-returnable (unless they are defective). Some items are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.
Items need to be unused, in resalable condition and in the original packaging where it forms part of the goods, for example, boxed garments and gift items. Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return and sent to EleganceWorld Ltd at your own cost and risk.

You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, EleganceWorld Ltd may have a right of action against you for compensation. This applies to all items that are returned. Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item(s) EleganceWorld Ltd has received back. If a refund or reimbursement is payable to you, EleganceWorld Ltd will transfer the money using the same method originally used by you to pay for your purchase. 

EleganceWorld Ltd aims to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item. Please note that at busy times of the year such as public holidays, these times may increase.

 

Defective items

In the unlikely event that you receive a defective product, you will be entitled to one of the following options:

 

1. Tier 1: within 30 days* of receiving the defective item, you can choose to receive either:

 

• a repair or replacement; or
• a full refund.

 

2. Tier 2: if more than 30 days have passed after you received the goods, you can claim a repair or a replacement of the defective item (but not a refund).

 

3. Tier 3: if the repair or replacement is not possible, or if it is unsuccessful or cannot be provided to you in a reasonable time, then you can choose to either:

 

• Keep the defective item and claim a price reduction (the amount of the price reduction will be determined by EleganceWorld Ltd depending on what is reasonable in the circumstances); or
• Return the defective item and claim a refund (but note that if you have had the goods for more than 6 months, this refund may be reduced to take account of any use you have had from the goods).

* The Tier 1 right to reject, for perishable goods that would not be expected to last for 30 days, lasts only as long as such perishable goods would reasonably be expected to last.

If you think you have received a defective item, please return the items back to EleganceWorld Ltd including details where possible of: 

• Your Order Number
• Product Code/Product Name
• Details of the fault
• Whether you would prefer a refund or a repair or replacement

 

Returns address

EleganceWorld Ltd advises that you send items back via registered post. The return address is:

 Customer Returns (88 Chinnor Crescent, Greenford, UB6 9NX)

EleganceWorld Ltd, will examine the returned items and notify you of your refund or repair or replacement via email within a reasonable period of time. EleganceWorld Ltd will process any refund due to you as soon as possible and, in any case within fourteen (14) days after the day EleganceWorld Ltd confirms via e-mail that you are entitled to a refund for defective items. The refund will be made to the same payment method originally used by you to make the payment. 

Where an item is confirmed as faulty, EleganceWorld Ltd will bear the reasonable postage costs of returning the items up to the cost of the standard delivery charge. EleganceWorld Ltd will not refund any Next Day, Express or other premium component of delivery.

 If you have a query about returning goods, please contact us via email.

Warranty and limitation of our liability

If EleganceWorld Ltd fails to comply with these terms and conditions, EleganceWorld Ltd shall only be liable to you for the purchase price of the goods and any proven losses that you suffer as a result of EleganceWorld Ltd ‘s failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure. EleganceWorld Ltd will not be liable for losses that result from its failure to comply with these terms and conditions that fall into the following categories:

(a) loss of income or revenue.

(b) loss of business.

(c) loss of profits.

(d) loss of anticipated savings.

(e) loss of data; or

(f) waste of management or office time.

 

Nothing in these terms and conditions is intended to exclude or limit EleganceWorld Ltd ‘s liability for: 

(a) death or personal injury caused by EleganceWorld Ltd ‘s negligence.

(b) fraud or fraudulent misrepresentation.

(c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979.

(d) defective products under the Consumer Protection Act 1987.

(e) any other matter for which it would be illegal for EleganceWorld Ltd to exclude or attempt to exclude its liability.

 Whilst EleganceWorld Ltd adopts industry standard protections against computer viruses, it is not able to warrant that this website is free from computer viruses or any other malicious or impairing computer program. Nothing in these terms and conditions is intended to affect your statutory rights.

Events outside our control

 EleganceWorld Ltd will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations to you that is caused by events outside EleganceWolrd Ltd ‘s reasonable control (a “Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond EleganceWorld Ltd ‘s reasonable control and includes (without limitation) the following:

(a) Strikes, lockouts or other industrial action.

(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

(e) Impossibility of the use of public or private telecommunications networks; or

(f) The acts, decrees, legislation, regulations or restrictions of any government.

 

In the event of a Force Majeure Event, EleganceWorld Ltd ‘s performance is deemed to be suspended for the period that the Force Majeure Event continues, and EleganceWolrd Ltd will have an extension of time for performance for the duration of that period. EleganceWorld Ltd will use its reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which its obligations to you may be performed despite the Force Majeure Event.

Written communications

Applicable laws require that some of the information or communications EleganceWorld  Ltd sends to you should be in writing. By accessing the Website, you accept that communication with EleganceWorld Ltd will be primarily electronic through e-mail or notices posted on the Website. For contractual purposes, by accessing the Website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that EleganceWolrd Ltd provides to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Intellectual Property Rights

Unless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to EleganceWorld Ltd Limited, or are used with permission from the owner. The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.

 Complaints

EleganceWorld Ltd takes all feedback very seriously and aims to deal with complaints as quickly and effectively as possible. For complaints relating to orders placed please email us on info@eleganaceworld.co.uk. To assist EleganceWorld Ltd in dealing with your complaint, please detail all aspects of the complaint, your order number and your contact details. 

 Our Right to vary these Terms & Conditions

EleganceWorld Ltd reserves the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from EleganceWorld Ltd unless:

• any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or
• EleganceWorld Ltd notifies you of any changes to these terms and conditions before it accepts your order, in which case EleganceWorld Ltd has the right to assume that you have accepted the change to the terms and conditions unless you notify EleganceWorld Ltd to the contrary within seven (7) working days of receipt by you of the goods.

Safety warning 

Physical activities can be hazardous. The selection and use of suitable equipment require skill, and you should ensure you are appropriately equipped and trained. In the interests of your safety and the safety of others, you should also ensure that you are properly trained in the techniques you will need to employ in pursuit of your chosen activity. EleganceWorld Ltd recommends that you seek and take the advice of a suitably qualified person before purchasing your equipment. Once purchased, the equipment should only be used in accordance with the manufacturers’ instructions and should likewise be inspected before use and properly maintained. Nothing in this notice affects your statutory rights.

WEEE regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The Directive also means that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. Goods are marked with the crossed out wheeled bin symbol to show that they were produced after 13 August 2005 and should be disposed of separately from normal household waste so that they can be recycled.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Governing law and jurisdiction

These terms and conditions shall be subject to English law. The courts of England and Wales shall have exclusive jurisdiction over all claims or disputes (whether contractual or non-contractual) arising in relation to, out of or in connection with these terms and conditions including orders for goods.