Refund policy

We do our best to ensure all our customers enjoy a happy shopping experience with EleganceWorld UK. However, if you do need to return an item for whatever reason, you’ll find instructions on how to do so here.

Purchases

If there are any damages or concerns that you would like to report about your order, you must do this within 48 hours of receiving your order.

You can return your items purchased online within 14 days of receipt of your order for a full refund to the original payment method used, however you will be responsible for the postage and any associated cost and risk of the return of the goods to us. You can also alternatively request an exchange or replacement, but if for any reason we are out of stock of an item, you will be given a refund.

or you can take your item to our warehouse for a free of charge return without having to post it via mail

Return your order to:

Customer Returns
(88 Chinnor Crescent, Greenford, UB6 9NX)

We recommend that you return the items via a recorded delivery service and retain proof of postage. We will send you an email when your refund has been processed – please allow up to 14 days for any refunds to appear in your account.

General

Any items that you wish to return need to be in the original packaging where it forms part of the goods. For example, boxed goods, garments and gift items. If an item has a return policy swing ticket attached, it must still be attached and undamaged upon return.

Return postage is at your own cost and risk.

You can return any item ordered online in accordance with the terms in this section apart from:

• Personalised or bespoke items
• Any items which deteriorate or expire rapidly
• Any items that are sealed for health protection or hygiene reasons if you have unsealed them or removed the hygiene strip. This includes, but isn’t limited to duvets, mattress protectors, fragrances and perfumery, pillows
• Any items that have been inseparably mixed after delivery.

 You have a legal obligation to take reasonably care of the goods while they are in your possession. Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.

Make sure you clearly have your full name and order number on the package.

Why Have I been refunded for an item instead of being exchanged?
Great question! Sometimes we run into situations where we are unable to provide the same item back to you in exchange. In those cases, we will process a refund for the order rather than exchanging it. You should receive an email detailing your return process and whether we are providing you with an exchange or refund. 

How will I receive my refund?

If you are due a refund, we will refund the money to the same method used to pay for your purchase.

Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item which we have received back.

We aim to process all returns as quickly as possible, and you should receive confirmation of your refund within a week of having returned the item. Please note that if you have been provided with our address it may take up to 14 days to receive confirmation of your refund. Please also note that at busy times of the year such as public holidays, our refund processing times may increase to reflect shipping delays.

When will I receive my refund?
We aim to process all returns as quickly as possible, and you should receive confirmation of your refund within a week of having returned the item.

The refund process time includes the time it takes for us to receive your item(s) back, process them with all the necessary checks as well as your bank’s processing time.

At busy times of the year such as public holidays, our refund processing times may increase to reflect shipping delays.